Oferta de trabajo: Support Analyst First Line (Dutch)

Empleo de administración y secretariado
Tiempo completo / Presencial

Descripción del empleo

Responsibilities

Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
Identify, evaluate and prioritize customer problems and complaints.
Analyze customer problems and formulate plans of resolution.
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Evaluate new services, processes and technologies introduced at the helpdesk.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
Work with departmental staff to promote, develop, and maintain strong customer service values.
Escalate unresolved issues to support leads, designated (Client) service group.

Otros requisitos deseados

Job Requirements

Mandatory languages: Dutch
Basic PC Skills
Good communication skills
Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
Basic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:, Results Focused, Initiative
Customer-oriented
Experience: No specific experience is required (initial training)

Oferta publicada en
G
Grupo Crit

hace un mes

Compartir oferta

Antes de inscribirte

Te dejamos algunos consejos para aumentar las opciones de tu candidatura:

Inicia sesión
en Doméstiko
Crea tu cuenta
en Doméstiko