Cody G.
Greetings,
My name is Cody Goodwin; I am an American living full time in Torremolinos Spain. I am looking for A permanent position.
I have over ten years of experience in customer service with contract negotiation and renewal coupled with fantastic organizational skills.
I am a fluent, native English speaker with B2 Spanish that is improving daily.
I am available for an immediate interview/start date.
Thank you,
Cody Goodwin
Formación
Estudios
Universitarios
Primary education completed in the USA in 2010 University of Houston - studies in business management and administration. Third party training and certificate programs to ensure continuing of education. Certificates in Microsoft and Mac systems.
Idiomas
Español, Inglés
Experiencia y habilidades
Dynamic Senior Account Manager with over 10 years of experience in customer relations and B2B management. Proven track record in healthcare insurance, team onboarding, and optimizing performance reports.
Native English speaker (Multiple dialects) - B2 Spanish proficiency - Advanced Microsoft Office Suite (Excel, Word, PowerPoint) - Proficient in project management tools (Trello, Asana) - Superior time management and team coordination.
Managed office operations and liaised with clients, contractors, and employees. - Coordinated project management and scheduling, ensuring deadlines were consistently met. - Provided personal assistant support to the CEO, optimizing time and resource management. - Drafted media translations from Spanish to English.
Managed contract performance for health insurance plan-provider liaisons. - Onboarded and trained 15+ new team members, improving team performance by 20%. - Drafted detailed performance reports, contributing to contract renewals - Spearheaded process improvements that reduced compliance issues.
Ensures quality control of incoming orders and payments, reducing processing errors by 15%. - Managed customer communication across email, chat, and phone, improving response time by 30%.
Disponibilidad
- Tengo disponibilidad para trabajar en remoto
- No tengo disponibilidad para cambiar de residencia
- No tengo disponibilidad para viajar
Semana laboral
Mañanas, Tardes
